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Terms and Conditions | Postage | Returns

Terms and Conditions

Prices
Prices are correct at the time of going to print. MRFC, however, reserves the right to change its prices at any time after the date of publication of this catalogue.

Prices within this Online Shop include VAT (17.5%), except where there are two prices.

Handling Charge
All orders are subject to a £3.50 handling charge.

Delivery
When you receive your order, the package will contain a 'dispatch' note and an invoice it should be retained in case you need to return the goods for any reason. Your order will normally be dispatched to you within 7-10 working days.

Payment
If you wish to pay by credit card, MRFC accepts Visa, Mastercard and debit cards such as Switch and Delta. Cheques and postal orders should be made payable to MRFC.

Any queries about payment, please call MRFC 01387 811495.

Distant selling regulations
Customers have the right to cancel an order within 7 working days from placement of the order.

Instructions
Instructions for all the products/items in this catalogue, where applicable, will be sent to you.

Returning Goods
All goods are guaranteed against manufacturing faults for 12 months, unless stated, from date of invoice. Faults should be notified to MRFC prior to return, who will issue a returns authorisation number.

Goods can be returned as 'unsuitable' within 30 days of delivery, subject to the following conditions:

Goods marked as 'non returnable' in the MRFC catalogues cannot be returned for hygiene reasons - unless they are faulty. Where goods are sold to organisations, who then sell on the goods, the guarantee will commence from the date of original purchase from MRFC.

Availability
MRFC cannot guarantee that all the items within the Online Shop will remain available indefinitely.

Product Descriptions
The products are only suitable for the uses described, any other use is the customers own responsibility. As part of our continuing programme of product development we reserve the right to improve and update products designs and colours.

Measurements and Weights
These are given where appropriate and are approximate. All product measurements are available from customer services.

Dishwasher Safe Special Note
Unless stated, products listed are not dishwasher safe.

None of the above terms and conditions affect your statutory rights.

Exports
Orders from overseas will require an adjustment for Postage and packaging please email info@moffat-rugby.com for further information.

Additional terms and conditions:
We offer comprehensive support on the goods and services that we have supplied but can not provide support on products supplied by other providers.

Our guarantee on equipment lasts 12 months from the date of purchase covering faulty goods only.

In the event of failure within guarantee, MRFC will arrange for the collection and return. We can not however cover the costs of returns outside of the guarantee period.

Please retain the packaging on items since these will help protect the items if they have to be returned.

For technical assistance or advice on future purchases or to register complaints please call 01387 811495 or email us on info@moffat-rugby.com

For order queries call Customer Services on 01387 811495 or email info@moffat-rugby.com

Postage

Returns Information

All goods are guaranteed against manufacturing faults for 12 months, unless stated, from date of invoice. Faults should be notified to MRFC prior to return, who will issue a returns authorisation number.

Goods can be returned as 'unsuitable' within 30 days of delivery, subject to the following conditions:

Goods marked as 'non returnable' in the MRFC catalogues cannot be returned for hygiene reasons - unless they are faulty. Where goods are sold to organisations, who then sell on the goods, the guarantee will commence from the date of original purchase from MRFC.